At Optimum Energy Products Ltd. we are in the business of serving our customers.

We are a distribution company that owes our livelihood and success to our growing and loyal customer base. In order to ensure our entire organization understands and embraces this concept we have developed a Customer Bill of Rights. This describes our service level commitments to you and what you can expect from all of us every day and with every transaction.

All employees embrace this concept and in fact we are all compensated and measured on these results. Our customer Bill of Rights is as follows. If you have any questions or comments, please email me direct at grantm@optimumenergy.com

Thank you
Grant W. Meadows
President, Optimum Energy Products Ltd.

Optimum Energy Products Ltd. Customer Bill of Rights

1. We will strive to understand our customer needs and requirements and suggest products to meet those needs at the most economical price and prompt delivery possible.
2. will provide accurate and timely quotations to customer requests and provide sufficient product information for customers to make informed purchase decisions.
3. We will stand by our price quotes. Customers can expect us to honor all our prices at least 60 days from issue date.
4. We will accurately invoice the customer as per mutually agreed prices and terms of payment.
5. We will promptly ship goods to meet customer deliver requirements and our promised delivery dates
6. We will support our products with support and access to our manufacturers warranty and service systems.
7. We will provide post-sale follow up and information to ensure customer satisfaction.

Do you have comments on our Customer Bill of Rights? Email the President of the company. grantm@optimumenergy.com