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Fluke Networks' Gold Support is a comprehensive support and maintenance program that offers expanded coverage for Fluke Networks' products and accessories. It provides a premium level of support to minimize business downtime and ensure a high return on your investment.
Fluke Networks' customers that have a large volume of copper or fiber product may be eligible for Fleet Gold Support program. Fleet Gold Support is by invitation only, and reserved for customers and partners that have displayed a commitment to maintaining their Fluke Networks equipment to the highest industry standards.
Your product will never be out of date. You'll receive access to all software upgrades via "My Account", giving you the latest functionality, improving technical efficiency and troubleshooting. Upgrades also include Management Information Base (MIB) library updates for applicable products.
Extended the expertise of your staff. Gold support includes priority access to our world class technical assistance center (TAC) via members-only phone numbers. Our centers in Eindhoven (NL) and Seattle, WA (USA) employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions.
Gold support includes one calibration and factory refresh per year at no charge. You unit will be precisely calibrated using the full battery of proprietary Fluke Networks test procedures, adjusted/repaired as necessary with genuine repair parts, software and firmware updates applied, all accessories tested and replaced if defective, then cleaned and performance verified.
Some accessory parts are essential to your Fluke Networks unit. The normal warranty on accessories is 90 days, but parts and accessories will be replaced free of charge during the term of your Gold Support contract (some accessories are limited to 1 set per year).
As a Gold Support member we'll deliver a loaner unit via next-business day service to keep you up and running while your unit is being repaired, with all shipping costs covered. Note: Gold Support for the Network Time Machine does not currently include a loaner unit during repair service.
This benefit gives you peace of mind and eliminates the stress of your needs outgrowing the tester you choose today. Buy the tools you need now knowing that Fluke Networks will buy it back when you decide it's time for a new one. Trade it in within 30 day of purchase and we'll give you 100% cash back. Within one year, get 60% cash back. Even after you've owned your tester for more than a year, you'll get 15% cash back. (NOTE: A list of qualifying products and full terms and conditions can be found at www.flukenetworks.com/GoldBuyBack.) (Currently not available within Asia)
You'll have an open door to valuable proprietary information we've gathered from helping customers over the years. It also includes helpful technical articles written by our experts.
Your membership qualifies you for "Members Only" promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
As a Gold Support Member, you have access to our growing library of online training materials, including on-demand training videos and webcasts via MyAccount at flukenetworks.com/myaccount.
Premium Gold Support is available for nearly all of our Fluke Networks' products, from Performance Management systems to Test and Measurement tools.
As a Gold Support Program member you will receive a welcome email with Gold ID and PIN as soon as we process your order. You will also receive a printed letter including (2) membership cards with your Gold ID, PIN and local Gold Member only phone numbers in the mail following processing.
Once you receive your company's Gold Membership Number and Pin, we suggest that you visit flukenetworks.com/myaccount to create an account. This account will unlock access to "member only" training materials, software upgrades/updates, and webcasts for all your covered products. If you have more than one person using the equipment covered, they can also create an account associating with the company Gold Membership number and pin.
